Chronicles for Test Sites and Training Programs - August
Training Programs:
New Candidate Withdrawal Application Option
Please be aware that candidates now have access to a Withdrawal Application option on approved applications. If a candidate needs to withdraw their application, direct them to use this feature through the appropriate Credentia process. Be sure to familiarize yourself with this option so you can accurately assist candidates with questions.
Current Process for Candidates:
- Candidate logs into their Credentia account.
- From the left navigation menu, Candidate selects the Application Tab.
- Locates the approved application on the Application page.
- Select Withdrawal within the approved application.
- Follow the on-screen instructions to confirm the withdrawal.
Note:
Candidate Application Withdrawal and Reinstatement Reminder
Please remind candidates that if they are not ready to test, they have the option to withdraw their application at any time during their eligibility period.
When speaking with candidates, please provide the following information:
- Candidates may withdraw their application at any time during their eligibility period if they are not ready to test.
- Withdrawing an application temporarily removes it from active testing but does not cancel their eligibility.
- Candidates may reinstate their application at any time during their original eligibility period without submitting a new application or obtaining additional approval from the training program.
- Once reinstated, candidates may resume scheduling their examination.
- Candidates may withdraw and reinstate their application as often as needed, provided their original eligibility period has not expired.
Training Programs: New Reporting Enhancement
Training programs can now view candidate Nurse Aide Skills Examination pass percentages at the individual skill-step level within the Training Program Report.
This enhanced reporting provides greater insight into candidate performance by identifying the specific skill steps where candidates are excelling or may need additional instruction. These detailed results can be used to evaluate training effectiveness, identify performance trends, and strengthen educational programs to better prepare future candidates for success on the Nurse Aide Skills Examination.
Training programs are encouraged to review this information regularly and use the results to support instructional planning and continuous improvement.
Test Sites
Test Sites: Availability and Testing Dates Reminder
Test sites are reminded to regularly review and update their availability within the Test Site Manager Console. Please ensure that upcoming testing dates are added and that any changes to your site’s availability are entered promptly.
Maintaining accurate availability and testing dates helps support candidate scheduling, reduces delays, and ensures that candidates have access to current examination opportunities.
ALL:
Support Email Reminder
When contacting Credentia Support, please ensure your email includes the following information to help us resolve your request as quickly as possible:
- Who you are (Training Program or Test Site Name and Number)
- The state you are associated with
- A clear and detailed description of the issue
- Candidate information (if your inquiry is regarding a specific candidate)
Providing complete information with your initial email helps reduce delays and allows our Support Team to assist you more efficiently.
Interested in Becoming a Nurse Aide Evaluator (NAE)?
If you're interested in becoming a Nurse Aide Evaluator (NAE), here are the basic eligibility requirements:
- You must have at least one (1) year of experience caring for the elderly or chronically ill.
- You cannot evaluate your own students or anyone you personally know.
- Applications can be submitted through the Credentia website.
If you meet these qualifications and are interested in becoming an evaluator, we encourage you to submit your application.
Training Department News
August Training Schedule: Test Sites, Training Programs, & Proctors
As we move into August, we are excited to provide the upcoming training schedule for Training Programs, Test Sites, and Proctors. These sessions are designed to onboard new users, reinforce key processes, and provide updates that help ensure consistent and successful operations across all programs and testing locations.
We encourage all participants to review the schedule, register for the sessions relevant to their role, and come prepared with any questions or topics they would like to discuss. Your continued participation and feedback are invaluable as we work together to enhance our training experience and support operational excellence.
Accessing Recorded Training Sessions
If you are unable to attend a live training session or would like to review previous content, recorded webinar sessions are available through the Webinar Portal.
To access a recording, please follow these steps:
- Navigate to Credentia.com.
- Select Help Center+ from the top menu options.
- Click System Status.
- Click the Webinar tab.
- Log in using your Credentia credentials. (The Username and Password to log into your account)
- Select the recording you wish to view.
Training Programs
Onboarding Training
The following onboarding sessions are scheduled for Training Programs:
Alaska Training Programs
August 3rd @ 4:00 PM EST
Training Link: Join Here!!!
Tennessee Training Programs
August 10th @ 4:00 PM EST
Training Link: Join Here!!!
Washington Training Programs
August 7th @ 2:00 PM EST
Training Link: Join Here!!!
All Remaining States – Training Programs
August 14th and 28th @ 3:30 PM EST
Training Link: Join Here!!!
Test Sites
Onboarding Training
The following onboarding sessions are scheduled for Test Sites:
California Test Site Coordinator Console Training
August 17th @ 4:00 PM EST
Training Link: Join Here!!!
All – States Test Site Manager (TSM) Console Training
August 12th and 26th @ 2:00 PM EST
Training Link: Join Here!!!
Test Site Manager Console Refresher Training
Test Site Refresher Training
August 4th @ 4:00 PM EST
Training Link: Join Here!!!
Proctors
California Proctor Console Training (Written/Skills Exams)
August 18th @ 4:00 PM EST
Training Link: Join Here!!!
All - States Proctor Console Training (Written – Paper and Pencil)
August 12th @ 4:00 PM EST
Training Link: Join Here!!!
Group Computer Based Test (GCBT) Written Exam
The following training sessions are scheduled for all Test Sites that administer, or will administer, the GCBT Written Examination.
August 11th and 25th @ 4:00 PM EST
Training Link: Join Here!!!