Chronicles for Test Sites, Proctors and Training Programs - October
Welcome to the October edition of the Test Site and Training Program Chronicles! This month, we’re sharing a new way for test takers to view available exam seats, an overview of how Credentia works to secure evaluator coverage, and reminders about using support tickets and keeping Test Site availability current for auto event creation. You’ll also find October training opportunities for Training Programs, Test Sites, and Proctors. We hope these updates help you plan ahead and find the support you need throughout the month.
New! Test Center Availability Feature
Test takers can now view available exam seats through a live data feed on the Credentia website. The Test Center Availability feature shows open seats at both RTS and INF locations.
To view availability, visit the Credentia website, select the Test Takers tab, and choose your state from the dropdown menu.
For INF locations: Candidates must obtain the INF code directly from their training program. INF codes are not displayed with the test site information.
Communication Regarding Evaluator Coverage
Credentia begins contacting evaluators as soon as a testing event is created. Event offers first go to evaluators within 25 miles of the test site. If coverage is not secured, outreach expands in 25-mile increments.
Credentia also contacts evaluators based on the availability they have entered in the system. At 30 days and again at 15 days before a scheduled event, available evaluators receive email, text, and phone outreach about open opportunities.
If an event remains unassigned, Credentia works directly with the evaluator and test site to find an alternative date and time that meets everyone’s needs.
Communication Regarding the Ticketing System
Credentia’s ticketing system is the preferred way to submit questions, concerns, and requests. Tickets are automatically routed to the appropriate team for review and resolution. You can contact the team that matches your need:
- Onboarding help: FacilitySupport@credentia.com
- Help with events: ProgramCoordinatorTeam@credentia.com
- General help: Support@credentia.com
After a Credentia team member responds, a ticket may automatically close, including when the team has asked a follow-up question. If you still need assistance, reply to the original ticket email thread. Your reply will reopen the ticket and continue the conversation.
Please use the existing email thread for the same issue or request, even if the ticket shows as closed. Keeping the conversation in one thread gives our team the full history and helps avoid delays.
Friendly Reminder: Auto Event Creation and Your Test Site Availability
In January, Credentia sent Test Sites a notification about the rollout of auto event creation. As a reminder, this process uses the availability entered in the system for your test site to create testing events based on candidate demand.
Keeping your availability current helps the system create events at times your site can support testing. Please review your schedule regularly and update it promptly whenever your site availability changes. Incomplete or outdated information may cause events to be created incorrectly or prevent them from being created.
If you have questions or need help updating your availability, please contact the Program Coordinator Team at 888-204-6249 or programcoordinatorteam@credentia.com.
Thank you for helping keep testing opportunities available for candidates!
October Training Opportunities for Training Programs, Test Sites, and Proctors
A new month brings new opportunities to build confidence in Credentia’s systems and procedures. Whether you are getting started in your role or would like to revisit a process, the Training Department invites you to join the October sessions that apply to you.
Each session offers time to review key tasks and ask questions. Please share this schedule with team members who may benefit from attending.
Training Programs
| Session | Date and time | Join |
|---|---|---|
| Alaska Training Program Onboarding | October 5 at 4:00 PM ET | Join training |
| Tennessee Training Program Onboarding | October 12 at 4:00 PM ET | Join training |
| Washington Training Program Onboarding | October 2 at 2:00 PM ET | Join training |
| Training Program Onboarding — All Remaining States | October 9 and 23 at 3:30 PM ET | Join training |
| Training Program Console Refresher | October 1 at 2:00 PM ET | Join training |
Test Sites
| Session | Date and time | Join |
|---|---|---|
| California Test Site Coordinator Console Training | October 19 at 4:00 PM ET | Join training |
| Test Site Manager Console Training — All States | October 7 and 21 at 2:00 PM ET | Join training |
| Test Site Manager Console Refresher | October 6 at 4:00 PM ET | Join training |
Proctors and GCBT Test Sites
| Session | Date and time | Join |
|---|---|---|
| California Proctor Console Training — Written and Skills Exams | October 20 at 4:00 PM ET | Join training |
| Proctor Console Training — Written Paper and Pencil Exams, All States | October 14 at 4:00 PM ET | Join training |
| Group Computer Based Testing (GCBT) Written Exam Training | October 13 and 27 at 4:00 PM ET | Join training |
The GCBT sessions are intended for Test Sites that currently administer, or plan to administer, the GCBT Written Examination.
Need Help Between Sessions?
If you cannot attend live training or need to review a process later, these resources are available:
- Help Center+: Visit Credentia.com for self-help guides and other resources.
- Console Help: Select the Help icon in your Credentia console for guidance on features and common tasks.
- Webinar recordings: Watch available recordings of previous training sessions at your convenience.
To find a recording, go to Credentia.com → Help Center+ → System Status → Webinar. Sign in with your console credentials, then select the session you would like to review.
Thank you for taking the time to learn, ask questions, and share what you need from training. Your participation helps support a consistent, professional experience for every candidate.